Install Mail Express v3.3.6 or later, which addresses this problem as follows: We have opened a support ticket with Microsoft and they are actively working on a fix. The only known workaround unfortunately can lead to the symptoms mentioned in this KB article. Microsoft Outlook 2013 has a bug whereby parts of an inline response body may get removed when programmatically attaching a file. This may happen when the focus is taken away from an Outlook window at the moment a file is being attached to an email. On systems where Outlook crashes because of this issue, the following event details will be written to the Windows Event Viewer Application Log: Faulting application name: OUTLOOK.EXE, version: 2.20002, time stamp: 0x5efe7a9eįaulting module name: ntdll.dll, version: 1.207, time stamp: 0xcad89ab4įaulting application start time: 0x01d65a1988bf274fįaulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXEįaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll How to prevent Outlook from crashingĬustomers who need to work around this issue to prevent the Microsoft 365 email client from crashing on their systems and deleting mails can revert to a previous Office version not affected by this problem.Īccording to Microsoft, reverting to Version 2005 (Build 12827.20470) released on June 24 should put a stop to all the crashes.THE INFORMATION IN THIS ARTICLE APPLIES TO:Īttaching a file to an email may cause Outlook 2013 or the system to hang under certain circumstances. The Outlook team is currently investigating this issue and will provide more information on the bug when more specifics are discovered. Download Headers Only option for POP account
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